We currently offer free worldwide standard shipping. Estimated delivery times are 5-7 working days. Delivery between 9am-5pm, Monday to Friday.
Due to Covid restrictions some unanticipated delays may occur in processing the shipment. It may take up to 12 days for your order to be delivered.
International Delivery & Returns
Please follow checkout as normal and select your country. If it's not listed please do email email@example.com. Unfortunately Room 24 will not be held liable for any local customs duties or taxes for your goods on delivery.
We do not yet offer free returns. If you wish to return an order please email us on firstname.lastname@example.org. We have a 12-day return policy, which means you have 12 days after receiving your item to request a return.
We advise that you ship your item(s) using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item(s).
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply
Faulty Goods Policy
At Room 24 , we make every effort to carefully check your order before it is dispatched and returns of faulty items will only be accepted if the goods were faulty when delivered to you.
We will inspect all items returned as faulty upon receipt. Upon inspection, items that are deemed by us as having been subject to fair wear and tear will not be accepted as faulty.
We do not accept responsibility for items that have been damaged during laundering if our washing/care advice has not been strictly followed.
If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault. Faulty goods must be returned to us within 12 days of from the day you receive your order.
If we cannot offer you a replacement, due to stock availability, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times.
The last order date to guarantee delivery pre Christmas is 1pm on the 21st December in the UK and 1pm on the 15th December for the rest of the world.
Please contact firstname.lastname@example.org and email@example.com with any queries.