All deliveries are subject to the delivery cost which will be quoted at the checkout. Orders over £400 are free of charge. Delivery cost will then be subject to local courier cost on day of purchase. Please contact us directly if you require this service.
The last order date to guarantee delivery pre Christmas is 1pm on the 21st December in the UK and 1pm on the 20th December for the rest of the world.
Please contact firstname.lastname@example.org or call +44 (0) 7500115589 with any queries.
Free UK Returns
If you are not 100% happy with your order you may return it to us for an exchange or refund within 14 days of receiving free of charge.
1. To authorise a return please send an email to email@example.com letting us know it's on the way quoting the order number and specifying the reason for the return.
2. Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box.
3. All items should be returned in the original cardboard outer carton which protects the gift box. If this is impossible then an alternative cardboard outer may be used.
4. Your return should include the original packing slip so we are able to identify the return quickly and efficiently. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays processing the return.
Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply
International Delivery & Returns
If you live abroad please follow checkout as normal and select your country. If it's not listed please do email firstname.lastname@example.org and we can quote delivery for you. Unfortunately Room 24 will not be held liable for any local customs duties or taxes for your goods on delivery.
We do not yet offer free returns outside of the UK. If you wish to return an order please follow the instructions enclosed with your order.
We advise that you ship your item(s) using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item(s).
Faulty Goods Policy
At Room 24 , we make every effort to carefully check your order before it is dispatched and returns of faulty items will only be accepted if the goods were faulty when delivered to you.
We will inspect all items returned as faulty upon receipt. Upon inspection, items that are deemed by us as having been subject to fair wear and tear will not be accepted as faulty.
We do not accept responsibility for items that have been damaged during laundering if our washing/care advice has not been strictly followed.
If you wish to be sent a replacement, please make your request clear when contacting email@example.com about the fault. Faulty goods must be returned to us within 12 days of from the day you receive your order.
If we cannot offer you a replacement, due to stock availability, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times.