Delivery & Returns


We currently offer free Worldwide Standard Shipping. Estimated delivery for Standard International shipping are 10 - 14 working days. Standard UK Delivery estimated between 2 - 3 working days. All deliveries will be between 9am - 5pm, Monday to Friday.

International Delivery & Returns

Please follow checkout as normal and select your country. If it's not listed please do email Room 24 will not be held liable for any local customs duties or taxes for your goods on delivery.

We have a 12 day returns and exchange policy. If you wish to return or exchange an order please click this link  

Goods must be unworn and unwashed and hygiene strips must be in place in order for us to issue the refund.

Return shipping expenses are the responsibility of the customer. We advise that you ship your item(s) using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item(s).

Expect that refunds can take between 10 - 14 working days from the date we received the returned good(s), to come back into the customer's account. 


Sale Items

Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases. 

Faulty Goods Policy

At Room 24 , we make every effort to carefully check your order before it is dispatched and returns of faulty items will only be accepted if the goods were faulty when delivered to you.

We will inspect all items returned as faulty upon receipt. Upon inspection, items that are deemed by us as having been subject to fair wear and tear will not be accepted as faulty.

We do not accept responsibility for items that have been damaged during laundering if our washing/care advice has not been strictly followed.

If you wish to be sent a replacement, please make your request clear when contacting about the fault. Faulty goods must be returned to us within 5 days of from the day you receive your order.

If we cannot offer you a replacement, due to stock availability, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times.

Christmas Shipping

The last order date to guarantee delivery pre Christmas is 1pm on the 21st December in the UK and 1pm on the 15th December for the rest of the world.
Please contact with any queries.