Delivery & Returns

Delivery

All deliveries are subject to the delivery cost which will be quoted at the checkout. Orders over £400 are free of charge. Delivery cost will then be subject to local courier cost on day of purchase. Please contact us directly if you require this service.

Christmas Shipping

The returns period is extended over Christmas. All orders placed during the month of December (1st-31st) are eligible for return or exchange up until the 15th January. Please notify us as soon as possible if requesting an exchange and we will do our best to reserve the stock for you if over a bank holiday day.

The last order date to guarantee delivery pre Christmas is 1pm on the 21st December in the UK and 1pm on the 20th December for the rest of the world.
Please contact info@room24.co.uk or call +44 (0) 2074932201 with any queries.

Free UK Returns

If you are not 100% happy with your order you may return it to us for an exchange or refund within 14 days of receiving free of charge. Simply post the item(s) back to us with the returns label enclosed with your delivery via a Royal Mail post office. Please send a quick email letting us know it's on the way to sales@yolke.co.uk.

We ask that you return the items unused, with all the original tags intact and complete the returns form supplied with your delivery. We will email to confirm when a return has been received and aim for refunds to be processed within 7 days.

Any order may be cancelled until the Buyer has received the Shipping Confirmation email. Please contact info@room24.co.uk or call +44 (0) 2074932201 with any queries.

International Delivery & Returns

If you're lucky enough to live abroad please follow checkout as normal and select your country. If it's not listed please do email info@room24.co.uk and we can quote delivery for you. Unfortunately YOLKE will not be held liable for any local customs duties or taxes for your goods on delivery.

We do not yet offer free returns outside of the UK. If you wish to return an order please follow the instructions enclosed with your order.

We advise that you ship your item(s) using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your item(s).

Please send returns or exchanges to: Diamony, 52 Berkeley Square, Mayfair, London, W1J5BT.

Faulty Goods Policy

At Room24 , we make every effort to carefully check your order before it is dispatched and returns of faulty items will only be accepted if the goods were faulty when delivered to you.

We will inspect all items returned as faulty upon receipt. Upon inspection, items that are deemed by us as having been subject to fair wear and tear will not be accepted as faulty.

We do not accept responsibility for items that have been damaged during laundering if our washing/care advice has not been strictly followed.

If you wish to be sent a replacement, please make your request clear when contacting info@room24.co.uk about the fault.

Faulty goods must be returned to us within 14 days of from the day you receive your order.

If we cannot offer you a replacement, due to stock availability, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days to appear in your account, dependent on your bank’s processing times.

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